Shipping Policy

Shipping Policy 

We use Australia Post nationally. 

There is a choice to use standard postage with a tracking number or express post with a tracking number. 

Express post it does not mean that the order will be made and express posted straight after ordering an item, it means that the item (s) will be express posted after the turnaround mentioned on the website. For example is the turnaround is 2-4 weeks, the order will be made and express posted in about 2-4 weeks. 

If you ordered an item in stock and an item made to order, your full order will be shipped together, please check turnaround time.

We do not provide any refund if Australia Post has lost your parcel/ order.

The delivery time is beyond our control as we cannot assure a time a delivery unless mutually agreed between the customer and Ellah & Grace Handmade.